Customer service & sales operations,
operated as your team.

Native-speaker agents and full-funnel outbound, built into your stack — not bolted on. We measure what matters: retention, qualified pipeline, real conversations.

Explore Inbound → Explore Outbound →

Outcomes our clients can measure, not just promises.

We don't sell call volume — we sell better customer relationships, qualified pipeline, and operational peace of mind. Here's what that looks like in practice.

✦

Higher customer satisfaction

Real relationships beat scripted calls. Our agents are trained to listen, adapt and resolve — not just read.

⇄

More efficient communication

One team across all channels means context never gets lost between phone, email, chat and social.

♛

Stronger brand relationships

Every touchpoint reinforces who you are. Consistent voice, your values, our execution.

↗

Measurable added value

Transparent reporting, KPIs you can defend in any boardroom, and iterations based on real data.

Why personalization changes everything.

A traditional call center is built around scripts and volume. We're built around your customers as individuals. That shift sounds subtle — until you see what it does to retention, NPS and lifetime value.

Native-speaker agents, cultural awareness, persistent customer context across channels. Your customers feel heard, not processed.

1
Native speakersLocal agents who understand the culture, not just the language.
2
Multi-channel contextOne conversation across phone, email, chat — no repeating yourself.
3
Trained for your brandCustom training reflects your voice, values and standard procedures.
+38%
Average customer-satisfaction lift after switching to a personal-service model.
30+
Satisfied clients
5+
Years of experience

Built on values, measured in outcomes.

Our approach rests on strong values that define who we are — the foundation of how we work and the results we deliver.

↗

Results-oriented

We focus on delivering exceptional, tangible outcomes for you.

♥

Passion

We bring real enthusiasm to every project and customer touchpoint.

⌘

Commitment

Learn your goals, work actively toward your vision — every day.

Everything a modern call center can do — done properly.

From front-line customer care to qualified pipeline generation. Two categories, six focused services, one operational standard.

Inbound customer service

→ Personal

Personal customer service

Dedicated agents who learn your customers' names, history, and tone of voice. Real relationships, not scripts — every call feels like talking to your own team.

→ Omnichannel

Omnichannel support

Phone, email, chat, social — one team, one consistent voice across every channel. Customers never repeat themselves; we carry the full context.

Outbound sales

→ Lead Generation

Lead generation

Cold outreach campaigns that fill your pipeline with qualified, sales-ready prospects. We measure results by opportunities created, not call volume.

→ End-to-end

End-to-end sales solution

From first contact to closed deal — we run the full funnel, your team delivers the product or service. Transparent reporting at every step.

→ Data

Data enrichment and qualification

We clean, enrich, and score your CRM data. Your reps spend time only on prospects worth pursuing — no more shooting in the dark.

“

We moved our entire customer-service operation to 26o6 and our retention numbers went up within the first quarter. They became part of our team — not an outsourced layer.

Maria Hartmann
Head of Customer Success, e-commerce client

Meet our team. Bring your toughest challenge.

Tell us your goals and constraints. We'll show you exactly how we'd solve it — with a free 30-minute consultation.

Schedule a session →

Things teams usually ask before they start.

Quick answers to what we're asked most often. If yours isn't here, just reach out.

A typical onboarding includes discovery, training on your product and tone, scripts and SOP alignment, then a phased live ramp-up. Timing depends on scope and we agree it upfront. Larger or regulated programs can take 4–6 weeks for full compliance setup.
Always. We operate under your brand, your voice, your CRM. Your customers experience your team — we're the invisible layer underneath. All data and conversation history stay with you.
By qualified opportunities created, meetings booked with decision-makers, and pipeline value — not raw call counts. You see weekly dashboards with conversion-rate, contact-rate, average-deal-size and CAC tracking.
Our staffing model is built for variance. We can scale up or down each week, including dedicated overflow teams for seasonal peaks (e.g. retail Q4, end-of-year campaigns). Minimum commitments are flexible and never per-hour.
We operate fully under GDPR with custom compliance protocols for regulated programs. Agents working on regulated programs receive specific certification, sessions are recorded under your retention rules, and audit logs are exportable on demand.

Things we're seeing in the market.

Inbound

Customer service outsourcing: what we're watching in the market right now

Read more →
Outbound

B2B sales scaling: building pipeline from unpredictable to repeatable

Read more →
Inbound

How AI is changing customer service — without losing the human touch

Read more →